What is covered under the warranty?

All Fern Electronics devices are protected by a limited warranty that covers defects in materials and workmanship under normal use during the warranty period. If a device is found to be defective due to faulty materials or manufacturing errors, Fern Electronics will repair or replace the defective part or device at no additional cost to the customer. The warranty typically covers:

• Malfunctions or failures resulting from normal, intended use of the device.
• Defective hardware components such as screens, batteries, keyboards, charging ports, and internal circuitry, provided the defect is not caused by external damage or misuse.
• Software issues that prevent the device from functioning as intended, if these issues are not caused by unauthorized modifications or third-party software.
• Labor costs associated with diagnosing and repairing covered defects.

What is Not Covered Under Warranty

The warranty does not cover damage or malfunctions resulting from certain circumstances. The following are examples of what is not covered:

• Accidental damage, such as drops, spills, or exposure to liquids.
• Cosmetic damage, including scratches, dents, or broken plastic parts that do not affect the device’s functionality.
• Damage caused by unauthorized repairs, modifications, or the use of non-approved accessories or parts.
• Issues resulting from misuse, neglect, or failure to follow the operating instructions provided by Fern Electronics.
• Normal wear and tear, including battery degradation over time and gradual decrease in performance.
• Loss or theft of the device.
• Software problems caused by third-party applications, viruses, or malware.

It is important to note that the warranty is only valid for the original purchaser and may not be transferable. To make a warranty claim, customers should retain their proof of purchase and contact their authorized Fern Electronics dealer or retailer for assistance.

For more detailed information or to inquire about specific warranty terms for your device, please refer to the warranty documentation included with your product or visit the Fern Electronics support website.